International Health Insurance and Emergency Service
This coverage is an international health and emergency services plan. It provides coverage worldwide except for the 50 United States and the traveler's home country. It is not intended for use in the 50 United States or to replace your current U.S. coverage. Please note that this coverage does not include trip cancellation, trip interruption, or delayed baggage insurance.
How you enroll is based on what type of travel:
|Undergraduate Student Travel||Graduate Student Travel||University Business Travel
|For academic credit
Self-funded as part of your academic program of study
(research, internship, service, etc.)
|Participation on a study abroad program||Not for academic credit
Is funded in whole or in part from ISU-administered funds.
All undergraduate students who travel abroad in association with ISU programs (e.g., student orgs, independent study, internships, research, etc.) MUST purchase this plan for the period of time they are out of the country.
|Study Abroad Students||Independent Study, Internships, Research||Student Orgs|
||Register in ISUAbroad through the Intl Credit or Intl Non-Credit links towards the bottom of the Types of Programs page.||Student Org Advisor will work with Study Abroad Center to start an ISUAbroad Application for all travelers after receiving Education Abroad Committee (EAC) approval for the travel. Intl insurance enrollment occurs when student commits to the program. Intl Insurance costs typically centrally funded for this group. If not, costs are charged to student's U-bill.|
Graduate students enrolling in a study abroad program will be enrolled via ISUAbroad automatically and billed the fee as a separate line item. All other university sanctioned graduate student travel must register on the Office of Risk Management's (ORM) travel registration site.
University International Business Travel
This coverage is required for all ISU international business travelers (faculty, staff, and postdocs) and for grad students. It provides important health and emergency services beyond what is in the traveler's domestic health plan. The cost is centrally funded for university business travel.
University business travel including study abroad directors, please register on ORM's website.
Consulate Letter: If you require a letter for visa purposes, you may contact firstname.lastname@example.org to request one. For more information on visa requirements for U.S. citizens traveling abroad, see: https://travel.state.gov/content/visas/en.html
Intl Insurance Program InformationISU's insurance policy includes coverage in a variety of areas, including the following:
- Medical expenses, up to $500,000.
- Medical evacuation expenses, up to 100% of incurred costs.
- Repatriation of remains, up to 100% of incurred costs.
- Emergency Reunion benefits, up to $10,000, for a family member to travel to you if you are hospitalized for more than 24 hours, or if you are the victim of a felonious assault.
- Trip interruption benefits, up to $3,000 if you must return home early due to certain covered events.
- 14 days of additional coverage, if you plan to use personal time immediately before or after a sponsored trip.
For customer service, plan information, or to file a claim, contact: Chubb NA at 800-336-0627 (from inside the U.S.) or 302-476-6194 (from outside the U.S.); fax 302-476-7857 for claims or inquiries, or e-mail email@example.com. To file a claim online, visit us at: https://www.chubbclaims.com/ace/us-en/welcome.aspx. Mail claims to: Chubb Accident & Health, PO Box 5124, Scranton, PA 18505-0556.
On March 1, 2020, the university changed to a new insurance provider for international travel. For trips where the start date of travel was prior to March 1, 2020, insurance will be provided by Cultural Insurance Services International (CISI) for the entire duration of the trip. Travelers who registered trips departing prior to March 1, 2020 received insurance and enrollment documents in an email and should use emergency assistance and claims information provided in those materials. For these trips use the following information: Call AXA ASSISTANCE at (855) 327-1411 (in U.S.), +001 (312) 935-1703 (call collect from outside the U.S.), Email: MEDASSIST-USA@AXA-ASSISTANCE.US. Your Team Assist ID # is 19 GLM N04965085.